Discover the latest additions to the British Vitamins range.
Customer Support
Our customer support team is available Monday to Friday, 8am – 8:30pm. You can reach us by phone, email, WhatsApp, live chat on our store, or through social media at any time. We aim to respond within a maximum of 12 hours.
Processing time: All orders are typically dispatched within 20 hours of being placed.
United Kingdom: Standard Tracked 48 usually takes 2–3 business days. Special Delivery (Tracked 24) takes 1–2 business days. Orders over £100 are shipped with Tracked 24 included, arriving in 1–2 business days.
Europe: Orders are shipped via International Connect Plus. Delivery normally takes 3–10 business days, but in some cases may take up to 17 business days depending on local postal services and customs clearance.
Rest of the World: Delivery times vary depending on destination and customs, usually between 7–20 business days.
For orders within the United Kingdom, shipping costs are £2.99 for orders up to £17.99. Orders over £17.99 qualify for free shipping. For international orders, shipping to Europe is £22.99 GBP via FedEx Connect Plus. For all other countries, international shipping is £35.99 GBP.
Yes. When we ship internationally, you may be required to pay import VAT, and in some cases duties or handling fees, depending on your country’s rules and the value of your order.
For customers in the European Union, all commercial goods are subject to VAT regardless of order value. For orders up to €150, VAT will apply, but customs duty is usually not charged. For orders above €150, both VAT and any applicable duties may be required by your country’s customs authority.
These fees are not included in our prices or shipping cost and remain the responsibility of the customer.
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